RETURN POLICY

RETURN OF PRODUCTS

Please also note that you may process returns online only for purchases made on our Site. You cannot return purchases made on our Site at our Calvin Klein stores.

You may return products delivered to you if the conditions set out herein are met.

Please contact Customer Assistance to generate a return label.
Hong Kong and Macau: 800 960 968
Singapore: 1800 225 5536
Australia: 1800 893 683
New Zealand: 0800 880 447
Taiwan: 0080 665 1761
Malaysia: 1800 806 834
South Korea: 003 0865 11434
Japan: 00531 65 0582

Email: CustomerAssistance@calvinklein.asia

Return of Merchandise

The full amount (excluding the shipping fee, and taxes, if any) will be credited in the same format as the original form of payment if the returned item is postmarked within 14 calendar days of the shipping date on the proof of purchase and accompanied by the original return form.

After 14 calendar days, all merchandises are not eligible for return.

Unless otherwise stipulates by law, the original order’s shipping fee and taxes, if any, are non-refundable.

Processing Fee

Under our Return and Refund Policy, a processing fee of 50 HKD will be charged for each domestic (i.e. within Hong Kong) return and a fee of 120 HKD will be charged for each international return. A processing fee will be deducted from the amount to be refunded for any items returned with the respective return codes.

Item Condition

Returned items must be in new and resalable condition.

Returned items that have been damaged, soiled, washed, worn or altered will be returned to the Customer.

Return of fragrance, underwear bottoms (men’s and women’s), swimwear, socks and earrings will not be accepted and will be sent back to the customer.

Other Conditions

No exchange service is available for purchased made through the Website.

Items purchased at Calvin Klein stores cannot be returned or exchanged online.

Please allow 10 to 15 business days for your return to be delivered to Hong Kong and processed. You will receive an email notification upon completion of the return processing.

For Customers in Taiwan

Unless one of the exceptions below applies, you may return items within 7 days of receipt at no charge, and you will receive a refund of the full amount (including the shipping fee, and taxes, if any) within 15 days of receiving the returned items.

  • The items easily deteriorate;
  • The items were tailored to your demands;
  • The items are worn or unsealed underwear bottoms.

For more details, kindly refer to the Terms and Conditions