PRIVACY, SECURITY AND COOKIES POLICY
LAST UPDATED – Sep 30, 2016
- HOW WE COLLECT DATA FROM USERS
When you visit our Website, you are not obligated to provide any information to us. Under the PDPO we are the data user for the processing of your Personal Data. We collect personal information that you knowingly disclose to us. For example, you may submit information when you make purchases; when you request information; when you register/sign up for our newsletter, to enroll in our loyalty programs, create your online account or when you participate in any other Website service. This information may include your name, address, telephone number, email address, gender, credit card information or other information about you (collectively, "Personal Data"). We then use the Personal Data to create a user profile. In this context we may combine the information you give us online with other information we hold, transactions and communications collected or processed by any member of the Calvin Klein group of companies and authorized subcontractors. We also automatically collect certain data about your use of the Website such as log files, cookies, browser type and other computer or device information as described below.
- PURPOSE OF PROCESSING PERSONAL DATA
We may use data from you for a number of purposes:
- If you have elected to receive marketing communications from us, your Personal Data may be used by us to send you information about us, our loyalty program and/or to receive the latest news on Calvin Klein branded promotions and products including but not limited to apparel, cosmetics, dresses, eyewear, fashion accessories, footwear, fragrances, handbags, home furnishings, hosiery, jeanswear, performance apparel, neckwear, suits, swimwear, watches, and other products. We will do this by means of e-newsletters and e-mails. For this purpose, we process your name, email address, gender, birthday and shipping address, and an overview of which newsletters we have sent you. We retain your Personal Data for as long as you wish to receive information from us. You can decide not to receive communications or updates from us at any time by contacting us or by using the unsubscribe option included in each email.
- When you contact us outside of our website or email communications, we may use your Personal Data to answer your question. For this purpose we process your name, your contact information, your correspondence with us about your question and all other Personal Data you provide us with and which is required to answer your question. Your data will be kept in our systems for as long as legally required and will then be deleted, with the exception of a log file containing your name, contact information, the date you contacted us and the subject of your question.
- Your Personal Data may also be used for the following purposes:
- Providing our services and products to you, including administering, maintaining, managing and operating our services and products
- The generation of management information and statistical data;
- If you participate in our prize contests, events, competitions, promotions and/or games of chance, to be able to organize these contests and to announce the winners;
- Meeting disclosure obligations and other requirements imposed by or for the purposes of any laws, regulations, rules, regulations, codes of practice or guidelines (whether applicable in or outside Hong Kong) binding on us including making disclosure to any legal, regulatory, governmental, tax, law enforcement or other authorities.
- To administer membership;
- For attribution of content you post;
- To process payments and payment instructions;
- To investigate, prevent or stop fraud and abuse;
- For bookkeeping;
- To administrate the forum;
- For access control and security measures of our building and ground.
- Fulfilling any other purposes directly related to (a) to (k) above.
- WHO HAS ACCESS TO YOUR DATA
- We use third parties for certain processing activities on our behalf to operate the Website, such as Website hosting, payment processing, fulfilment of products or services, delivering content, and Website management. To the extent these third parties have access to Personal Data in order to execute these processing activities, we have taken the required organizational and contractual measures to help ensure that Personal Data provided by us to these third parties is exclusively processed for the purposes mentioned above. These third parties are not authorized to send you any information about products and services from other companies without your permission.
- Now and then, we may organize a prize contest, promotion or game of chance in co-operation with a third party. In such a case, this will be stated clearly on the Website. If you elect to participate in such a prize contest, event or games of chance, your Personal Data will (to the extent required) be made available to these third parties, to the extent of necessity.
- In some countries, we also use third parties for solvency checks. We will keep information received from such third parties for as long as necessary to support our provision of services to you. Please check our payment section in our orders terms and conditions by clicking here for more details.
- We are not in the business of selling Personal Data about our customers for marketing purposes to third parties. We may, however, share non-personally identifiable information with certain third parties as described herein.
- We may transfer Personal Data to an affiliate or third party as part of a transfer of business assets through a merger or acquisition.
- To facilitate the purposes set out in this Section 3, we may transfer, disclose, grant access to or share your Personal Data with the third parties set out in this Section 3 and you acknowledge that those parties may be based outside Hong Kong and your home country (including in the United States and within the European Union) and that your Personal Data may be transferred to places where the data protection laws are substantially different to, or do not serve the same purposes as, the PDPO or other applicable laws (including the Australian Privacy Act).
- Where your personal data is transferred pursuant to clause 3.7, we take steps to ensure that the third party recipient residing outside of Hong Kong or your home country accord your personal data with a standard of protection at least equivalent to the PDPO and, as required, the laws of the jurisdiction where you reside. We also require that such third parties keep your Personal Data confidential.
- LOG FILES
As with most websites, we automatically gather non-personally identifiable information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and clickstream data. We use this information, which does not identify users, to analyze trends, to administer the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected information to personally identifiable information.
- SOCIAL PLATFORMS
Finally, if you publicly post about us, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customers services requests you may have and to monitor and influence public opinion about us.
- LINKS TO OTHER WEBSITES
- COOKIES ON THIS SITE
- Strictly necessary cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
- Performance cookies collect anonymous information about how you use the Website and the pages that you have visited, for instance which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how our Website works.
- Functionality cookies remember your selection and choices to improve your experience in our Website. For instance, the cookies enable you to place products in your shopping cart and review the contents of your shopping cart. These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we may be able to recognize if the you already signed up for our newsletter or if the user is seeing a certain page for the first time. The information these cookies collect is aggregated and therefore anonymous and they cannot track your browsing activity on other websites.
- Advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the Website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
- First party cookies allow us to understand who has visited which page(s), to determine how frequently particular pages are visited and to determine the most popular areas of the site and to monitor the usage of the Website.
- Third party cookies are used for analyzing traffic sources and visitor behavior as well as for controlling access and site features across the Website.
- Session cookies are used to store information about your page activities so you can easily pick up where you left off on the server's pages. When you close the internet browser, the session is ended and the cookie is deleted.
- Persistent cookies are employed to store your preferences and to recognize you at a subsequent visit.
- Not strictly necessary cookies: Only if you have given prior consent, we place cookies that are not strictly necessary for providing the functionalities of the Website. Through such non-strictly necessary cookies we collect information about your use of the Website and remember your preferences. Examples of collected information are pages visited and the length of a user session. Through these cookies we aim to improve your user experience of our Website. If you do not consent to these cookies being placed on your browser, these cookies will be blocked.
- For more information on cookies and how to disable them generally please contact your helpdesk administrator or contact your web browsers support. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.cookies.org or www.allaboutcookies.org
- HOW WE PROTECT PERSONAL INFORMATION
We treat the security of your Personal Data seriously. We utilize appropriate administrative, technical and physical safeguards and security measures to protect the Personal Data you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing. We use several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored. For example, when you are logged in and fill in forms or access your data on the Website, a secure connection is used (http via SSL, also known as HTTPS). The data you enter is automatically encrypted before it is sent. All the data is protected and only available to authorized personnel and subcontractors.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
- MINORS PROVIDING PERSONAL DATA
- This policy can be stored or printed using the buttons at the top of this page.
- CONTACT – RIGHT TO ACCESS AND CORRECT PERSONAL DATA
- If you have any questions, comments or complaints about us or how we process your Personal Data, or in case you wish not to be contacted by us for direct marketing purposes anymore, please contact us at the email below. Also, upon request, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. We will only send copies of personal information to the email address on file for the visitor name associated with it. Under the PDPO we have the right to charge you a reasonable fee for processing and complying with your data access request.
- Our contact details are: CustomerAssistance@CalvinKlein.asia.