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PREFERRED LOYALTY PROGRAM

Existing Members Communications & Emails Welcome Sign-Up Discount Earning Rewards Redeeming Rewards


Existing Members


How do I join the preferred program?
Please click here to set up an account.

I cannot remember my Preferred Member ID. Can you remind me?
From the Sign In page, click the "Don't know your member ID" link to receive a reminder email.

I already signed up for the Preferred program but don't remember what email address I used. What should I do?
Please call us at 866-214-6694.

Still have questions?
You may additionally contact us via email or you may call us at 866-214-6694.

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Communications & Emails


I joined the preferred program, but I have not received any emails or the sign-up discount. Why?
Your internet service provider may have mistakenly sent the emails/certificate to your spam/bulk/junk folder. If you cannot locate the emails/certificate in your spam/bulk/junk email folder, it is possible your email address may have been entered incorrectly. Please click here and we will assist you. Important: to better ensure receipt of emails, please add calvinkleinonline@email.ck.com to your personal address book.

How do I change my email address?
Click here to log onto your account with your user name and password; you may then update your email address. if you have not yet registered, click here to set up your account.

How do I get the email (sale emails, rewards) to print correctly?
Calvin Klein emails include images; your internet service provider may be blocking those images. Please update the settings within your email program to “enable images”. If you continue to experience issues, please contact our customer service department at 866-214-6694 (monday-friday 9 a.m. – 5 p.m. est).

How do I unsubscribe?
You may click on the manage my account link located at the bottom of each email message to unsubscribe. Please keep in mind, once you unsubscribe you will be forfeiting all future rewards as rewards certificates are only delivered via email.

How do I re-subscribe to receive emails again?
You may click the Sign Up For Email link on our Home Page to re-subscribe.

What do I do if I reported the email as spam by mistake?
Please contact your internet service provider to report this error; you will also need to re-subscribe to our list(s). Click here to log onto your account with your user name and password.

Still have questions?
You may additionally contact us via email or you may call us at 866-214-6694.

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Welcome Sign-Up Discount


I just registered for the preferred program today; when can I expect to receive my sign up discount?
You should receive an email notification welcoming you to the preferred program along with your sign up discount via email within 5 calendar days. Important: to better ensure receipt of emails, please add calvinkleinonline@email.ck.com to your personal address book.

My sign-up discount expired before I could use it; can you send me another one?
Sign-up discounts, similar to coupons must be used before their expiration date; replacements cannot be issued.

Do I have to present my email address/phone number when redeeming rewards?
When shopping in-store, to ensure that store associates will be able to identify the rewards posted in your account and apply the rewards to your transaction, you must provide either your a.) phone number (easiest way), b.) email address or c.) your rewards member id number associated with your account to redeem.

Do I have to present my email address/phone number when redeeming rewards?
When shopping in-store, to ensure that store associates will be able to identify the rewards posted in your account and apply the rewards to your transaction, you must provide either your a.) phone number (easiest way), b.) email address or c.) your rewards member id number associated with your account to redeem.

When shopping on CalvinKlein.com, sign in with your loyalty account email address to choose available rewards to apply to your order. You may also opt to checkout as a guest, in which case you will need to enter your Preferred Member Id and loyalty email address to apply your available rewards.

Still have questions?
You may additionally contact us via email or you may call us at 866-214-6694.

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Earning Rewards


How do I earn rewards?
You earn 1 preferred point for every pre-tax dollar spent at a participating calvin klein company store or calvin klein company underwear store in the United States, Canada and Puerto Rico. There is no limit to the number of points you can earn. For more details, click here.

How can I verify my preferred point balance?
You may check your points online by logging onto your preferred program account. Click here to log in. Please allow up to one week for recent transactions to post.

How do I get points for a purchase where I didn't present my email address or phone number?
If you would like to add your purchases to your preferred account, please click here to log into your account and then follow the prompts to add your purchase.

I think there was a mistake with my preferred points; how do I rectify my account?
Please contact our customer service department at 866-214-6694 (monday-friday 9 a.m. – 5 p.m. est). Claims must be filed within 90 days from transaction date.

I have two (or more) preferred program accounts. Can they be combined?
Yes. Please contact our customer service department at 866-214-6694 (monday-friday 9 a.m. – 5 p.m. est) to combine your accounts or for more details.

Still have questions?
You may additionally contact us via email or you may call us at 866-214-6694.

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Redeeming Rewards


When will I receive my reward(s)?
Rewards notifications are automatically emailed to members every time a member's point total meets or exceed the 200 point threshold. After earning enough points to merit a reward, please allow up to 1 week for delivery of your reward.

How long is my rewards valid for redemption?
Rewards are valid for 90 days from the date issued.

Where can I redeem my reward(s)?
Rewards may be redeemed for purchases online at Calvinklein.com or at participating Calvin Klein company stores or Calvin Klein company underwear stores in the United States, Canada and Puerto Rico. To find a store near you, click here.

Can I redeem more than one reward at a time?
Members may use an unlimited number of rewards to make a purchase, but the value of the purchase must equal or exceed the total value of the combined rewards certificates, as no cash will be given as change.

Can I replace a lost or stolen rewards?
No, as rewards are customer associated discounts that are available for you to use when you shop at any Calvin Klein company store or calvinklein.com. No need to print your rewards notification email to redeem, simply scan your preferred card (in-store) / enter your preferred number (online) or provide your email address and notify associate (in-store) that you have a reward to use. If rewards are not used within 90 days, your discount will be forfeited and cannot be replaced.

Still have questions?
You may additionally contact us via email or you may call us at 866-214-6694.

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